Home DATA Unified Data Platform Unified Data Platform One data foundation. Every Workflow. Any scale. Unify your data and activate it where work happens, without duplication or delay. ServiceNow’s unified data platform brings all your operational, customer, and employee data into one governed model on ServiceNow. Workflow Data Fabric connects systems in real time while keeping information where it resides, eliminating the need for heavy ETL. The result is a single, trusted foundation for analytics, automation, and AI that scales with your enterprise and meets the highest standards of privacy and control. Unify data for shared context ServiceNow provides a governed data foundation built on the Common Service Data Model, CMDB, Workflow Data Fabric, and Knowledge Graph. Together, they connect information from IT, HR, customer, and operational systems into a consistent schema that powers every workflow, report, and AI capability. Teams gain a unified understanding of operations, enabling faster cross-functional decisions and smarter automation. One platform for all your data. Activate insights, automation, and AI without moving a single record. Activate external data without duplication Workflow Data Fabric connects to major data platforms and hyperscalers using zero-copy patterns, allowing you to activate external data where it resides. Real-time integrations ensure that analytics, automation, and AI operate on live information while preserving governance. Your data stays protected at the source while insights and actions flow seamlessly across the platform. Governance and scalability built in Security, privacy, and lineage follow the data wherever it’s used. Sensitive Data Handling, access policies, and audit trails apply consistently across platform and federated sources. With high-throughput data services and built-in compliance, the platform supports enterprise-scale AI and analytics workloads with confidence and control. MULTIPLY NOW The power of a unified Data Platform Simplify your data landscape Reduce integration effort and duplication with a single, governed data foundation that connects all enterprise systems. Turn connected data into action Workflow Data Fabric makes live data instantly usable for analytics, automation, and AI—so insights translate directly into outcomes. Build trust into every workflow Security, privacy, and lineage controls travel with your data, ensuring accuracy, compliance, and reliability at any scale. FAQs Do we have to move data into ServiceNow (zero-copy)? No. With Zero Copy Connectors, ServiceNow provides instant, secure access to external data (e.g., BigQuery, Snowflake, Databricks, Oracle) so AI agents and workflows act on real-time, contextual data without duplication. How does the ServiceNow Unified Data Platform help AI (Now Assist & AI Agents)? WDF connects and contextualizes live data on a unified model/graph, so AI Agents and Now Assist run on current, governed information—powering decisioning and action in real time across IT, HR, CSM, finance, and more. How is governance and compliance enforced across platform and federated data? The platform applies end-to-end guardrails—role-based access, audit trails, policy controls, and regional processing—so data stays safe and compliant while remaining immediately usable by workflows and AI. How is this different from a data lake or ESB? Your lake remains the analytical system of record. ServiceNow becomes the operational control plane—with WDF as the unified data model that activates live data for workflows and AI, rather than storing it passively or wiring brittle point-to-point pipes. What does “zero-copy” mean on ServiceNow in practice? Instead of bulky ETL and duplicate pipelines, WDF federates queries to your data cloud and activates the results directly in flows and automations—keeping governance and lineage intact while eliminating endless copies. What is the ServiceNow Unified Data Platform—and how does Workflow Data Fabric act as the unified data model? It’s the governed control plane where workflows, AI, and analytics run on a shared single data model and Knowledge Graph. On ServiceNow, Workflow Data Fabric (WDF) is the integrated data layer that unifies business and technology data so teams and AI work from one, consistent context. That’s the foundation of the “single data model” described for seamless enterprise operations. What role do the ServiceNow Single Data Model and Knowledge Graph play? They normalize core entities—services, assets, requests, people—so every app, automation, and AI skill shares the same language. This reduces mapping errors and unlocks cross-department workflows and reporting. Ready to connect your enterprise to one data foundation? Book a meeting with our experts. We’ll map your data landscape, design zero-copy patterns, and help you build a unified, governed platform that scales with your AI and automation goals. MULTIPLY NOW