Data Integration

One Platform. Any system. Endless flow.

Connect your enterprise and keep data moving with governed, real-time integration across every workflow.

Data Integration on the Now Platform connects people, systems, and insights without the complexity of traditional middleware. Integration Hub, Workflow Data Fabric, and the Knowledge Graph unify your data landscape so workflows, AI, and automation act on live context instead of static exports. With 200+ prebuilt spokes, real-time event streaming, and zero-copy access to external data platforms, ServiceNow turns integration from a technical burden into a business advantage.

Connect anything, fast

Integration Hub delivers over 200 prebuilt spokes and a GenAI-powered Spoke Generator to link major enterprise systems with speed and consistency. Whether connecting ERP, CRM, or collaboration tools, integrations are low-code and secure by design. Every connection follows governed patterns that keep data aligned, visible, and ready for automation.

Integrate once. Operate everywhere.

Real-time data, unified context, and governed workflows on one platform.

Stream data in real time

With Workflow Data Fabric and Apache Kafka streaming, ServiceNow makes workflows and AI truly event-driven. Signals flow instantly from any source, triggering automated resolutions, proactive alerts, and contextual actions. AI Agents can react to events as they happen, reducing delays and manual effort across IT, HR, and customer operations.

Unify data without moving it

Workflow Data Fabric and zero-copy integrations activate external data where it resides, connecting to major data platforms and hyperscalers without duplication or brittle ETL. The Knowledge Graph brings services, assets, and people into a single contextual model, while governance remains consistent across every source. The result is unified intelligence and action without compromising security or performance.

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The power of Data Integration

Accelerate innovation with connected data

Break silos and integrate faster with low-code, governed connectors that make new workflows, AI use cases, and analytics instantly accessible.

Unlock real-time intelligence

Stream data across systems and workflows in the moment, turning every signal into an opportunity to act and improve customer and employee experiences.

Scale with governance and trust

A unified data fabric keeps integrations secure, compliant, and maintainable, ensuring your AI and automation scale without technical debt.

FAQs

Can ServiceNow stream real-time events with Kafka for workflows and AI?

Yes. ServiceNow can ingest and act on Apache Kafka streams so workflows, Now Assist and AI Agents respond in the moment—alerting, personalization, and autonomous actions.

How fast can we connect common systems with ServiceNow IntegrationHub?

Most standard tools connect quickly via 200+ prebuilt spokes; the GenAI Spoke Generator fills gaps with low-code, cutting custom development and time-to-value.

How is ServiceNow data integration different from a traditional ESB/ETL approach?

Instead of one-off pipes, ServiceNow grounds integrations in a unified data model + graph and orchestrates outcomes with Flow Designer and Automation Engine—less plumbing, more results.

Is ServiceNow data integration secure and GDPR-compliant?

Yes. Apply platform guardrails—role-based access, PII masking/data privacy controls, audit logs, and regional processing—to meet GDPR and internal policy.

What does “zero-copy” mean on ServiceNow in practice with IntegrationHub?

ServiceNow federates queries to your data cloud and activates results inside workflows—no heavy ETL, fewer pipelines, and governance/lineage intact.

What is ServiceNow data integration and what does it do?

ServiceNow data integration connects your apps, events, and data to the Now Platform using IntegrationHub, Workflow Data Fabric (WDF), and a unified Knowledge Graph—so work flows end-to-end without brittle point solutions.

Will ServiceNow data integration power AI Agents and Now Assist out of the box?

Yes. Unified context + real-time signals + governed access give AI Agents and Now Assist accurate grounding for actions and answers—no data duplication required.

Ready to simplify your integration landscape?

Book a meeting with our experts. We’ll map your key sources, identify quick-win integrations, and design a governed data fabric that connects your enterprise end to end.

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