Home CRM CRM Win, serve, and grow on one platform—value multiplied. One core for every customer moment Run lead-to-cash, service, and fulfillment as connected workflows on a single ServiceNow core, so sellers, agents, and delivery share the same customer truth—and handoffs vanish. Tailored apps without the bloat Use App Engine to ship exactly what your teams need. Guided quotes, approvals, partner portals, warranty flows. Live in weeks, governed centrally. Integrations that click Connect ERP, billing, and marketing with IntegrationHub; surface real-time status so promises stay visible from order to outcome. Sales & Order Management (SOM) Connect promise to delivery: guided quotes, clean approvals, and order orchestration on ServiceNow. Customer Service Management (CSM) Resolve faster in one workspace with AI-assisted answers and proactive updates that keep customers loyal. Strategic Portfolio Management (SPM) Fund and prioritize what matters – roadmaps, capacity, and outcomes aligned in real time. Field Service Management (FSM) Fix faster with skill-aware scheduling, offline mobile for techs, and parts/warranty in one place