Home CORE CORE ServiceNow as the Core – unify work & data, multiply value. One core, impactful outcomes Unify SOM, CSM, FSM, SPM, and Data & AI on a single platform so work flows faster and decisions stay connected. Close the loop from lead to renewal with governed workflows, shared records, and real-time visibility, cutting swivel-chair work and shortening cycle times. Start where value is highest and expand without re-platforming by turning on additional modules and apps as you grow. Tailored apps, not technical debt Use App Engine to ship the exact workflows you need in weeks, not months. Onboarding, partner portals, approvals, certifications, and more. Prebuilt templates and low-code keep you fast; role-based governance, testing, and guardrails keep you safe at scale. You avoid brittle point solutions and shadow IT, while every change remains auditable and supportable. Unified data, AI-ready A single data model powers accurate reporting, grounded AI answers, and automations that act on real context. Apply AI where it counts summarization, recommendations, grounded Q&A, and task automation backed by clear guardrails and audit trails. Connect core systems via prebuilt spokes and modern APIs; stream events for real-time triggers and keep heavy analytics in your data cloud when needed. ServiceNow Map your own processes of SOM, CSM, FSM and SPM to defined and integrated ServiceNow workflows for a seamless user experience, effortless maintainability and full leverage of upcoming functionalities, and launch applications, integrations and operational AI – value multiplied from day one. Sales & Order Management (SOM) Connect promise to delivery: guided quotes, clean approvals, and order orchestration on ServiceNow. Customer Service Management (CSM) Resolve faster in one workspace with AI-assisted answers and proactive updates that keep customers loyal. Field Service Management (FSM) Fix faster with skill-aware scheduling, offline mobile for techs, and parts/warranty in one place Strategic Portfolio Management (SPM) Fund and prioritize what matters – roadmaps, capacity, and outcomes aligned in real time.