Home About Our People and Culture Our People and Culture Pulse and Patterns was founded to build a company that makes decisions in line with our values and enables genuine co-creation. We live a culture in which trust, freedom, and innovation are paramount. For us, it’s not when or where you work that counts, but what you achieve. You are given responsibility from the outset, can contribute your ideas, and become part of a team that values you as a person. Together, we are not only shaping the future of our customers, but also our own growth—and we look forward to welcoming people who want to join us on this journey. Who we are Pulse & Patterns: a ServiceNow-native team. Say hello on LinkedIn. We live and breathe the Now Platform—from CSM to App Engine and IntegrationHub. Browse a selection of our experts and connect on LinkedIn to discuss ideas or start a conversation. Dominque Grüger Managing Director Domi thrives at the intersection of strategy, technology, and people. With a strong background in digital consulting and company building, he turns vision into structure and strategy into execution. Passionate about shaping organizations that combine innovation with purpose, he drives Pulse and Patterns forward with a focus on sustainable growth, clarity, and collaboration. Frank Schikora Managing Director Frank combines deep technical expertise with a pragmatic approach to delivery. With over a decade of experience in IT consulting and ServiceNow implementation, he ensures complex projects run smoothly and deliver measurable outcomes. Passionate about buidling and training technical teams, he leads with a focus on reliability, teamwork, and continuous improvement. Oliver Head of Consulting Oliver loves building teams that don’t just deliver projects — they create impact. With a passion for innovation and a talent for connecting people, he turns ideas into scalable practices that drive real value from ServiceNow. He believes great consulting happens where curiosity meets collaboration — and brings that mindset, along with over 12 years of ServiceNow experience, to everything he does as he leads and grows our consulting practice. Mahmoud Triki Manager AI Transformation Mahmoud is a transformation expert focused on helping organizations unlock business value through ServiceNow’s AI capabilities, including NowAssist and AI Agent Studio. With a deep understanding of both strategy and delivery, he turns ambitious goals into scalable, intelligent solutions. Passionate about collaboration and progress, he makes transformation tangible, impactful, and value-driven. Ina Cibin People & Operations Manager Ina is an experienced HR professional specializing in Talent Acquisition. She excels at building high-performing teams, driving employee engagement, and aligning people strategies with business goals. Passionate about culture and growth, she creates meaningful employee experiences that foster belonging, motivation, and long-term success.