Home CRM Field Service Management (FSM) Field Service Management (FSM) Multiply field impact, not tools Fix faster, schedule and plan smarter, and deliver service your customers feel on one platform built for real-world field teams. ServiceNow Field Service Management unifies scheduling, dispatch, parts, safety, and billing in a single, AI-ready workflow. From job creation to proof of completion, everything runs on one platform, online or offline. Dispatchers gain intelligent scheduling, technicians get guided mobile experiences, and customers receive clear updates and verified outcomes. The results: higher first-time-fix rates, lower travel costs, and fewer tools to manage. End-to-end service, without swivel-chair Create and complete work orders without jumping between systems. ServiceNow FSM connects cases, orders, and jobs end-to-end, applying entitlements, SLAs, and digital proof of work automatically. Technicians’ close jobs with e-signature and evidence, while customers see updates in real time. One record, one flow, no tool chaos. One platform, one mobile app, one flow, from dispatch to delight. Smart scheduling for lean dispatch AI-assisted scheduling matches the right technician, skills, and parts to every job automatically. Balance travel, utilization, and priority in one view to raise first-time-fix and jobs per day, without expanding your team. Technician-first mobile experience Empower technicians with guided, offline-ready mobile workflows that summarize context, suggest next steps, and capture documentation instantly. Less admin, more wrench time, better customer moments. MULTIPLY NOW The power of FSM Faster service, less complexity Organizations unifying dispatch, scheduling, and mobile workflows on ServiceNow FSM improved field efficiency by 16% accelerating service delivery while simplifying toolsets. More jobs, less travel Optimized routing and AI-assisted scheduling helped reduce technician travel time by 20–30%, increasing job capacity without additional resources. Higher utilization, happier customers With connected workflows and real-time updates, field teams spent more time on value-adding work – boosting utilization and customer satisfaction across every visit. FAQs How does AI assist field teams and ensure compliance with GDPR and data privacy when working with ServiceNow FSM AI drafts visit notes, summarizes context, suggests next steps/parts, and powers smart dispatch—all with role‑based access, PII masking, audit trails, and regional processing options to meet EU requirements Do technicians need new devices, and does the mobile app work offline for ServiceNow FSM? No. The FSM mobile app runs on existing iOS/Android devices and even in a browser; it works offline, letting techs capture checklists, photos, notes, and e‑signatures that sync when coverage returns. How are parts, inventory, and warranties handled, and does ServiceNow FSM integrate with our ERP/accounting? Parts can be reserved at scheduling, consumption is captured at the job, and installed base, warranties, and coverage are visible to avoid repeat visits. FSM connects to your ERP/accounting for parts, pricing, and billing so invoicing isn’t a separate project. Can ServiceNow FSM integrate with our CRM/help desk and IoT, and do we need IoT from day one? Yes. ServiceNow leads with CSM/SOM when it fits, but can integrate your existing CRM/help desk via prebuilt spokes; IoT/predictive maintenance can be added later, once core flows are established. How quickly can we go live and start seeing value with ServiceNow FSM? Most SMBs pilot one or two high‑volume use cases and ship a first release in weeks, not months. You add modules (e.g., preventive maintenance, depot repair) as ROI and capacity allow. What problems does ServiceNow FSM solve and why is it the right choice? It brings intake, scheduling, dispatch, parts, safety, and billing onto one platform, eliminating swivel‑chair work and siloed systems. For lean teams, that means faster first‑time fixes, lower admin overhead, and an experience that scales as you grow. Ready to multiply value in the field, without multiplying tools? Book a meeting! We’ll target your top use cases, integrate your ERP/accounting and ship a plan to lift first-time-fix and CSAT fast. MULTIPLY NOW