Home About ABOUT We are a dynamic consulting and implementation firm with a clear mission. Value Multiplied Our People and Culture Work with us Get in touch We help companies digitize their processes sustainably and make them more efficient, with the power of ServiceNow and AI technology. Our team combines many years of experience in IT consulting, enterprise environments and start-ups with a passion for doing things differently and better. As a dedicated ServiceNow partner, we help organizations transform complexity into simplicity with a dedicated and tailored platform. We create digital workflows that are efficient, transparent, and future-ready. Our Story We started Pulse & Patterns to offer a different kind of ServiceNow consulting company: human-centered, AI-born and focused on fast and efficient delivery, while offering a great working environment for our employees. We combine specialist expertise with a human approach. We know that technology alone does not create value, it is the way people work with it that makes the difference. That is why we put relationships at the heart of everything we do: building trust, working on eye level, and delivering solutions that last. Moreover, we believe in the power of a core software platform like ServiceNow. In the age of AI, it is invaluable to have a central place for actions and agent flows that also encompasses the data layer. What makes us different ServiceNow Expertise from A to Z From strategy, processes, and design to implementation, continuous improvement and support, we provide end-to-end ServiceNow services tailored to your needs. Making complex processes easy, accessible, and effective True Partnership Closer collaboration. Sharper questions. Real results. We design together and deliver what’s provable, adoptable, and tied to business outcomes. Born-AI & Future-Oriented We are “born-AI” and with automation and low-code expertise, we bring modern tools into the game early, ensuring your organization is ready and prepared for what’s next. High Quality, High Impact We prioritize excellence and measurable results over quantity, ensuring every project creates real impact. For us, long-term client satisfaction matters more than short-term growth. Our Mission Our mission is to simplify and connect business processes for our clients. We enable organizations to orchestrate workflows and large end-to-end processes from CRM and customer service to HR and IT, powered by ServiceNow. By doing so, we free people from manual tasks, create space for meaningful work, and support companies in becoming more resilient, efficient and innovative. Our Vision Our ambition is clear: become one of Europe’s premiere ServiceNow full service provider. The difference is the how – strong relationships, seamless collaboration and durable solutions. Growth, to us, is lasting impact and partnerships built on trust. We pair reliability with innovation and true partnership. Navigate AI with confidence and get more from your digital workflows – governed, outcome-driven, and built on one smart platform. We are here to help, so get in touch. Book a meeting